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PPB Roofs And Restoration
Privacy Policy

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Privacy Policy

How Prime Property Builders collects, uses, and safeguards your personal information.

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Prime Property Builders operates this website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a straightforward service experience (the "Services"). Prime Property Builders is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here. If you have questions, contact us at contact@ppbtx.com or call (832) 386-9606. You can also review our terms and conditions for additional information about your use of this site.

Last updated: July 30, 2026

Sources of Personal Information

01

Directly from You

When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information, for example, when scheduling a roof inspection or requesting a service estimate.

02

Automatically Through the Services

From your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

03

From Our Service Providers

When we engage them to enable certain technology and when they collect or process your personal information on our behalf.

04

From Partners or Other Third Parties

We may receive information about you from our business partners or other third parties as permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
A homeowners insurance policy document displayed in front of a residential house with an American flag, representing insurance-related services rather than roofing contractor work.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. Such disclosures may include:
  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Newly installed asphalt shingle roofing with multiple roof planes and a skylight on a residential home exterior.

Shopify Platform

Our Relationship with Shopify

01

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.

02

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

03

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on the Services, analyze usage patterns, and deliver relevant content. You may be able to control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of the Services.

Security, Retention, and International Transfers

01

How Long We Keep Your Data

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

02

International Data Transfers

We may transfer, store and process your personal information in countries other than your own. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

03

What We Do Not Do

We do not sell personal data to third parties. Information may be shared only with service providers, insurance representatives (when authorized by you), and payment processors as required to complete services, such as coordinating your storm response roofing project or processing a payment.

Complaints and How to Reach Us

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How do I contact PPB about a privacy concern?
You may reach us by email at contact@ppbtx.com or by phone at (832) 386-9606. Our team is available Monday through Saturday, 9 a.m. to 7 p.m. We will respond to verifiable requests within the timeframe required by applicable law.
Can I request deletion of my personal information?
Yes. You may submit a deletion request by contacting us at contact@ppbtx.com. We will process your request in accordance with applicable law, subject to any legal obligations that require us to retain certain information.
What if I have a dispute about how my data was handled?
If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority, depending on where you reside.
Does this policy apply to the roofing and restoration services PPB provides?
Yes. When you contact us to schedule a roof inspection, request emergency tarp protection, or inquire about any of our services, the information you share is handled in accordance with this Privacy Policy. We collect only what is needed to provide the service you've requested, including your name, phone number, email address, and property address.

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