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PPB Roofs And Restoration
Return & Refund Policy

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Return & Refund Policy

Straightforward terms for our roofing, inspection, and construction services across Greater Houston.

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Prime Property Builders provides professional roofing and restoration, roof inspection, patio design, and consulting services throughout Greater Houston. Because every job involves scheduling, labor allocation, administrative preparation, and material planning, the following policy applies to all services we provide.

Service Deposits & Inspection Fees

All inspection fees, consultation fees, and service deposits are non-refundable once scheduling, administrative processing, or material procurement has begun. This includes roof inspections, emergency tarp and leak protection, and any other scheduled service. We commit resources to your job the moment it enters our schedule. That commitment is what this policy reflects.
Roofing contractor services and property assessment shown through split scenes of inspection, damage assessment, and insurance/claims consultation.

Cancellations

A 24-hour notice window keeps your options open.

01

Cancel in Time

Request cancellation at least 24 hours before your scheduled appointment. Requests made inside that window forfeit any deposit or fee paid.

02

Refund Eligibility

Refunds may only be issued when services were paid for but never scheduled, and no administrative work, inspection, or material planning has occurred.

03

How to Cancel

Contact us directly by phone at (832) 386-9606 or by email at contact@ppbtx.com. Have your appointment details ready so we can process your request promptly.

Processing Timeline

Approved refunds are processed to the original payment method within 5–10 business days. If you have questions about the status of a refund, contact us at contact@ppbtx.com or call (832) 386-9606 Monday through Saturday, 9 a.m. to 7 p.m.
An insurance denial document stamped in red, shown in a business setting with a professional reviewing paperwork.

Billing Concerns

Disputes & Chargebacks

We ask that you reach out to us directly before contacting your bank.

Customers agree to contact Prime Property Builders directly to resolve any billing concerns before initiating a chargeback with their bank or card provider. We are reachable by phone and email six days a week and will work to resolve any legitimate concern quickly. For our licensing and insurance disclosures, see the dedicated page.
  • Email us first

    contact@ppbtx.com

  • Call us directly

    (832) 386-9606

  • Insured Texas contractor

    Serving Greater Houston since 2020

Straight from Google

Questions About This Policy?

5.054 verified Google reviews
  • Working with PPB Roofs & Restoration was a smooth process from start to finish. Communication was great the entire time, and they kept us updated throughout the project. The crew was professional, on time, and did an excellent job cleaning up afterward. The roof came out great and I’m very impressed. Definitely a company I would recommend to others.
    Miranda GonzalesMay 2026 · Google
  • PPB Roof and Restoration were excellent on my roof replacement. They were not high pressure, nor did they try to up-sell on products I didn’t need. Their prices were more than fair. The entire process was easy and very straightforward. They completed our entire roof in one day. David my project manager and AJ the owner were both very helpful and responsive. We are very happy with the results and strongly recommend the company.
    Bert & Diane MolinaMay 2026 · Google
  • Ayden Diaz and Prime Property Builders offered a complimentary inspection of my roof when they were doing some repairs in my neighborhood. They were nice and honest. They did not find much problem with my roof except normal wears and some nail holes. They came back the other day and caulked the holes for free to prevent possible leaking as heavy rains forecasted to come next day! I do appreciate their honest, consideration, and community spirit! I would do business with them in the future.
    Xiao WangMay 2026 · Google
  • I was approached by several other roofing companies that did not help with my insurance claim. So, when AJ Diaz stopped by, it was difficult to believe that he would be different. However, he was very knowledgeable about the entire insurance process and about roofing products, so I let him start the process. I am very happy that I did. He walked me through every step of the process and kept me informed of where my claim stood and what I needed to do next. He was on-site during the insurance company inspection and helped me find an independent inspector when my claim went to arbitration. He was happy to take the time to answer all my many many questions. Once my claim was finally approved, he helped me select roofing products that were best for my house, had a good quality guarantee, and the color that I wanted. He was able to explain the difference in the products and how they were installed. So, I feel like I made an informed decision. I also had gutters replaced that made everything look so good with the new roof. See the pictures! AJ was also on-site during the installation and came back afterwards to make sure I was happy. I am so happy by the way everything turned out. I highly recommend him and his company.
    Carol SumrallMay 2026 · Google
  • I am highly satisfied with the work completed by this company in the Houston area. From initial consultation through project completion, the entire process was managed with professionalism, efficiency, and attention to detail. What distinguished their service was the level of support provided after the installation. The team remained proactive in their follow-up, ensuring that all aspects of the project were functioning properly and that I was fully satisfied with the outcome. I would confidently recommend their services to anyone in Katy or the greater Houston area seeking high-quality roofing solutions and reliable, customer-focused service.
    Avery CallejoApr 2026 · Google
  • Extremely happy with the service provided by Ayden and PPB PATIO & ROOF folks. Very reliable and honest. Will definitely recommend them to anyone looking to replace their roof.
    KaiSoon TanApr 2026 · Google

Common Policy Questions

Still have a question?

Ask the team directly. We pick up, and a straight answer costs nothing.

Is my inspection fee refundable if I decide not to move forward?
No. Inspection fees are non-refundable once the appointment has been scheduled and administrative processing has begun. If you need to reschedule, contact us at least 24 hours before your appointment.
What if I paid a deposit but we never set a date?
If no appointment was scheduled and no administrative work, inspection, or material planning has occurred, you may be eligible for a refund. Contact us directly at (832) 386-9606 or contact@ppbtx.com to discuss your situation.
How long does a refund take to appear?
Approved refunds are processed within 5–10 business days to the original payment method. If you do not see the credit after 10 business days, contact us and we will follow up with our payment processor.
What should I do if I have a billing dispute?
Call or email us before contacting your bank. We resolve billing concerns directly and promptly. Initiating a chargeback without first contacting us may delay resolution. Reach us at (832) 386-9606 or contact@ppbtx.com, Monday through Saturday, 9 a.m. to 7 p.m.
Does this policy apply to storm damage and emergency services?
Yes. All services, including emergency tarp protection, roof tune-up visits, and water damage restoration, are subject to this policy once scheduling or material planning has begun.

Contact PPB Roofs & Restoration

Richmond-based. Insured. Available Monday through Saturday.

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